Customer Liaison Officer (CLO)

Gaming Exclusions
The role of the Customer Liaison Officer (CLO)

Exclusion provisions were implemented on 1 May 2005 under the Gambling Legislation Amendment Act 2004.  As a consequence this means that the gambling venues must be aware of the requirements and the impact on the gambling industry.  Venues are required to appoint a CLO and that person must be suitably trained in exclusion provisions.

The Academy has developed a course designed to provide CLO'S with a better understanding of their responsibilities, and best practices in handling problem gamblers and conducting exclusions. Please note: This training course was specifically written for CLO'S, and all attendees must have a good understanding of responsible gambling practices to benefit from this course.

Public courses are available in 2010:

4th February @ Caloundra RSL Club (Sunshine Coast)

18th February @ Burleigh Bears Leagues Club (Gold Coast)

25th February @ The Academy's Training Centre (Brisbane)

Course time is 9am to 12pm.

Price $77

Per person includes training workbook & certificate.

Want to book?

Send registration form with your payment details via:

E admin@acats.com.au
F 07 3801 4134
P PO Box 4249, Loganholme DC QLD 4129

We can come to your venue as well, & deliver an in-house training session. Interested? Send us your details via the quote form.

Or call us on 07 3801 4131 to speak to our friendly staff.