Establish effective workplace relationships - BSBWOR401A

About the Course

This unit is based on BSBWOR401A Establish effective workplace relationships from the BSB07 Business Services Training Package. This unit describes the performance outcomes, skills and knowledge required to collect, analyse and communicate information and to use that information to develop and maintain effective working relationships and networks, with particular regard to communication and representation.
This online unit includes learning content, section activities, element summaries, element assessments and a holistic final assessment. There is also additional information for both learner and trainer. This information details how the unit maps to the relevant competency standard and provides other sources of information including further resources.