Frequently Asked Questions

From 1st of January 2009, various legislative provisions regarding training came into force, these requirements relate to Responsible Service of Alcohol (RSA) and Responsible Management of Licensed Venues (RMLV) training. 

All licensees must ensure the following persons have a current training course certificate in RSA:

• The licensee (If individual)
• Approved managers and
• Any staff at the premises that are involved in the service or supply of liquor.

Staff members include bartenders, glass collectors, floor hostesses, bottle shop staff and room service staff. Staff members who were employed prior to the 1st of January 2009 will have until 30th of June 2010 to complete the training.

Any new staff members from 1st of January 2009 must complete the RSA training within 30 days. RSA training has an expiry date of three years, after this time the holder of the certificate will need to renew the training.

The RMLV training is mandatory for all licensees (if individual) and approved managers, the RMLV training has an expiry date of three years, after this time the holder of the certificate will need to renew the training.

If the licensee is a corporation an approved manager must be present or “reasonably available” at the premises during ordinary trading hours.

Reasonably available” means: readily contactable by each person involved in the service or supply of liquor at the premises and not more than 1 hour travelling time if needed to be present on the premises, if requested.

During approved extended trading hours (7am-10am & 12midnight-5am) the approved manager or individual licensee must be present at all times.

In the following instances an approved manager is not required:

• At licensed premises to which a community club licence or community other licence relates if liquor is served or supplied at the premises by volunteers only.
• At premises to which community liquor permit or restricted liquor permit relates if liquor is served or supplied at the premises by volunteers only.

An approved manager cannot be a licensee, if the licensee is an individual an approved manager is only required to be rostered on duty if:

• The licensee cannot be "reasonably available" during ordinary trading hours; or
• The licensee cannot be present at the licensed premises during extended trading hours

The responsibilities of the licensee or permittee is they must keep a register with the following information:

• Name of approved manager
• Date, start and finish times of each shift the approved manager is rostered on duty
• Copies of current training course certificates

The register must be made available for inspection by an investigator. You can purchase registers from The Academy.

We have two options:
The Academy's version @ $55
or tailored with your own logos @ $110.

To place your order of the Approved Managers Register, click here.

An approved manager must sign a register at the start of each shift they are on duty, recording their name, the date and starting time of their shift.At the end of their rostered shift the approved manager must sign the register and record the date and finishing time of their shift.

By signing the register at the commencement of their shift the approved manager is accepting responsibility for ensuring that liquor is supplied and possessed on the premises in accordance with the conditions of the liquor licence.

Consequently approved managers are liable for any breach of the Liquor Act 1992, which occurs while they are the person in control of the premises.

You must send the application form with the prescribed fee of $376 with current copies of the Responsible Management of Licensed Venues (RMLV) and Responsible Service of Alcohol (RSA) course certificates to the Office of Liquor and Gaming Regulation (OLGR).

A police background check will be performed. The manager's approval will be valid for five years unless cancelled; the renewal must be applied for prior to approval expiry date.

Yes, only for the interim period, all current nominees from 31st of December 2008 will be deemed approved managers. This status will apply until 30 of June 2010 or until the nominee ceases employment at the licensed premises.

In this case the licensee, including corporations must ensure they comply with the requirements to the Liquor Act 1992 in relation to when an approved manager is required.

For the status of the approved manager to apply after 30 of June 2010 the nominee must have completed the approved manager application process.

The Academy has photocopies of RMLV certificates that were issued from August 2009, any course date before this we don't have copies of certificates.  If you would like a replacement certificate it will cost $55, and payment must be received in full before replacement certificate is issued out. 

To organise a replacement certificate, you can place your order on the website. Order form, click here.

Or  please call the office on 07 3801 4131 or send an email to admin@acats.com.au , please provide these details: full name, completion date, location of the course and who paid for your attendance - yourself or a company/venue.

No, the Nationally Accredited symbol means if you decide to complete a Certificate II in Hospitality course that you can apply to receive credit for the RSA module.  This does not mean your RSA certificate is valid in all States for work purposes.

No, there is no age restrictions on this course.  So for example if you are 16 years old, you can still complete this course.

RSA course is a mandatory requirement for anyone who is in supply or service of liquor.  You must posses a Queensland Office of Liquor and Gaming Regulation (OLGR) certificate which is valid for three years.

At this stage non Queenland RSA certificates are not accepted.

If you have completed a RSA course with us before 1st of July 2008, unfortunately we don't have copies of issued certificates. However we can organise a replacement certificate for you through our partner Registered Training Organisation for the fee of $20.  Please contact the office on 07 3801 4131 with the following details: your full name, when you completed the course, where the course was held and who paid for the course i.e. was it yourself or the company you were working at the time.

If you have completed course after 1st of July 2008, replacement certificates will incur a fee of $25, certificates will be issued out within 21 days after we receive your full payment.

For further information click on the Lost Certification.

The RSA certificate has an expiry date of three years from the course completion date.  When the three years has finished you will need to attend another training course.

In the RMLV course, some of the elements in the RSA course is covered; however to receive the Office of Liquor and Gaming Regulation approved RSA qualification, you must complete this course separately.  The RSA course is mandatory for all

• licensees (if individual)
• approved managers
• all staff who are involved in the supply or service of liquor

The Academy delivers the RSA training via face to face (public courses) and in-house courses. To find out more about the RSA options click here.

You will need to submit an application form - either Form66a (Clubs) or Form66b (Hotels) and the prescribed fee $395 to (OLGR) to become the Gaming Nominee for a particular venue. The licence is valid for 5 years.

As a condition of your application you must complete a two day mandatory Gaming Nominee Training course. 

To book into this course please contact the either Queensland Hotels Association or Clubs Queensland who are the two training providers who can deliver this course.

No, there is no course required to obtain a Gaming Employee Licence. All you need to do is to submit the application form - Form 13 to the Office of Liquor and Gaming Regulation (OLGR) with the prescribed fee of $197 and is valid for 5 years.

If you have completed a RSG course with us before 1st of July 2008, unfortunately we don't have copies of issued certificates. However we can organise a replacement certificate through our partner Registered Training Organisation for the fee of $20.  Please contact the office on 07 3801 4131 with the following details: your full name, when you completed the course, where the course was held and who paid for the course i.e. was it yourself or the company you were working at the time.

If you have completed course after 1st of July 2008, replacement certificates will incur a fee of $25, certificates will be issued out within 21 days once we have received your full payment.

Further information click on the Lost Certification.

Currently the RSG training isn't mandatory, so your interstate certificate may be accepted at your employment.  However venues are self regulating so they may require their staff to have current Queensland RSG certificate.

This will depend on if you can demonstrate that you have completed the relevant units of competency for the food sector.

Check out the Food Industry Fact sheet 18, to find out the relevant course codes that would be listed on your qualification.

The availability of the Food Safety Supervisor is critical, the Act requires them to be reasonably available while the business is operating. A Food Safety Supervisor is to be located on the premises whenever food handling is being undertaken.

For further information check out the Food Industry Fact Sheet 19, from Queensland Health.

Yes, we offer an online Food Safety Supervisor course with our partnership with Southbank Institute of Technology.  For further information check out our Food Safety Supervisor page.

The Food Act 2006 requires all food businesses involved in the manufacture, preparation and sale of food to have a Food Safety Supervisor by 22nd of February 2008.

An enforcement amnesty has been applied until 1st of July 2008.