Frequently Asked Questions - NSW RSA and RCG Photo Competency Card

Under the staged transition arrangements, people with paper certificates issued more than 10 years ago will be required to undertake training and obtain the card sooner than those who have obtained their certificates more recently.

The first group of RSA and RCG paper certificates to expire are those issued prior to 1 January 2001 which will no longer be valid from 1 July 2012.
 
Further details of the second stage of the transition arrangements, will be announced by the Office of Liquor, Gaming in Racing early 2013. Paper certificate holders will be given ample time to undertake a course and obtain their photo competency card.

Paper RSA and RCG certificates issued before 1 January 2001 will no longer be valid after 30 June 2012. 

Holders of these certificates who are still working in the industry need to complete an RSA or RCG course with an approved RTO (The Academy) and obtain their photo competency card (or interim certificate) by 30 June 2012.
 
After 22 August 2011, if you have an RSA or RCG paper certificate issued before 31 December 2000, you will need to:
  • complete an approved RSA/RCG course with an approved RTO (The Academy)
  • obtain your new photo card by 30 June 2012.

Download:  NSW RSA + RCG Roster Friendly Training Deals

Download:  NSW RSA Local Public Training Calendar

Download:  NSW RCG Local Public Training Calendar

Download:  NSW RSA+RCG Local Public Training Calendar

From 22 August 2011, students who graduate from an approved NSW Responsible Service of Alcohol or NSW Responsible Conduct of Gambling course in NSW, will need to apply for a photo competency card from a participating Australia Post outlet to carry as evidence of their qualification.

Students will pay for the RSA/RCG competency card as part of their course payment to the training organisation when they enrol. It is not paid separately to the registered training organisation.

 No. 

After the trainer has assessed you as competent following your RSA or RCG course, you will be given an interim certificate by Academy Hospitality Australia. You can use your interim certificate straight away to work in jobs that require an RSA or RCG competency in NSW – but only until the expiry date on your interim certificate. Make sure you check the expiry date. You can’t work after that date without your photo competency card.

Once you have successfully completed your RSA or RCG course and received your interim certificate you can apply in person at a participating Australia Post outlet in NSW for your photo competency card. The back of your interim certificate contains the application form and a list of documents you need to take to Australia Post to prove your identity.

There are 3 simple steps to getting your card. To find out more....

Download: Fact Sheet NSW RSA/RCG Photo Competency Card Getting it| Keeping it

Yes. 

The immediate changes only apply to students graduating from 22 August 2011.  Paper RSA and RCG certificates will still be recognised and people can continue to work in licensed venues using the certificates they already have as evidence of competency.

However, everyone working in positions which require RSA or RCG training will be required to obtain a photo card within the next 5 years. People with paper certificates issued more than 10 years ago will be required to undertake training and obtain the card sooner than those who have obtained their certificates more recently. Paper certificate holders will be given ample time complete an approved course or refresher training and apply for the photo card.

Holders of paper certificates issued prior to 31 December 2000 are the first group who will need to attend an RSA/RCG course and obtain the new photo competency card by 30 June 2012.

Once you have attended the interview at a participating Australia Post outlet, taken along your interim certificate and provided your right documents that prove your identity (100 points or more) and have your photo taken the competency card will be ordered and sent to you within 10-15 working days.

You need to report the matter to Police and also complete a replacement card form from the Office of Liquor, Gaming and Racing (OLGR) website as soon as possible.  Download the replacement card form.

Download and complete the replacement card form and lodge it with the Office of Liquor, Gaming and Racing (OLGR), a replacement card will cost $30.

Download and complete the change of details form and lodge it with Office of Liquor, Gaming and Racing.

Contact us on 07 3801 4131 if only you have completed the NSW RSA and/or RCG course with The Academy and we can email you through another copy.  If you didn't complete the course with The Academy you will need to contact the training organisation that delivered the course to request a copy.  If you cannot contact the training organisation you can contact the Office of Liquor, Gaming and Racing (OLGR) on 02 9995 0900.

You must complete the name amendment form, and then a new interim certificate can be produced by the The Academy (only if you have completed a course with us) with your correct name.  Once you received the new interim certificate you can apply for the photo competency card at a participating Australia Post outlet.

The photo competency card will last for five years, you will need to renew the card before the expiry date on the card.