Frequently Asked Questions - Responsible Service of Gambling

RSG is mandatory in Queensland from 1st October 2010. It will apply to eligible licensees, gaming nominee licence holders, gaming employee licence holders, and staff who perform any gaming related tasks and who may be in position to observe player behavior.

This does not include Keno or TAB duties as this comes under a different legislation.

The only RSG course certificate that is now accepted is the Queensland OLGR approved RSG course.  The Academy delivers the QLD OLGR approved RSG course, we offer public, online & group training.

See FAQ - Mandatory RSG - What YOU need to know for further information.

Recognition of prior learning anyone who has a Statement of Attainment or a state specific RSG/RCG certificate with the national code of SITHGAM006A ‘Provide responsible gambling services' in any state or territory (including Queensland) can complete the OLGR RSG Bridging course for only $35.

Please note any Statement of Attainments or state specific RSG/RCG certificates older than 3 years old will not be accepted.

If you have completed a RSG course with us before 1st of July 2008, unfortunately we don't have copies of issued certificates. However we can organise a replacement certificate through our partner Registered Training Organisation for the fee of $20.  Please contact the office on 07 3801 4131 with the following details: your full name, when you completed the course, where the course was held and who paid for the course i.e. was it yourself or the company you were working at the time.

If you have completed course after 1st of July 2008, replacement certificates will incur a fee of $25, certificates will be issued out within 21 days once we have received your full payment.

PLEASE NOTE: The Academy is a Queensland based company, we have only delivered courses in Queensland and only recently (from Nov 09) delivered RSA/RCG courses in Tweed Heads (NSW).

No, there is no course required to obtain a Gaming Employee Licence. All you need to do is to submit the application form - Form 13 to the Office of Liquor and Gaming Regulation (OLGR) with the prescribed fee of $197 and is valid for 5 years.

You will need to submit an application form - either Form66a (Clubs) or Form66b (Hotels) and the prescribed fee $395 to (OLGR) to become the Gaming Nominee for a particular venue. The licence is valid for 5 years.

As a condition of your application you must complete a two day mandatory Gaming Nominee Training course. 

To book into this course please contact the either Queensland Hotels Association or Clubs Queensland who are the two training providers who can deliver this course.

Responsible Service of Gambling training is mandatory in Queensland's gaming industry.

Who needs to do the training?

All people who carry out gaming duties or gaming tasks within a licensed club or licensed hotel must complete the approved RSG course, including:

• Eligible licensee
• Gaming Nominee
• Holder of gaming employee licence performing gaming duties
• Any person performing gaming tasks

Where can I do the RSG course?

To obtain the approved RSG course certificate you must complete the training with an approved Office of Liquor and Gaming Regulation (OLGR) Registered Training Organisation.

The Academy is approved by OLGR to deliver the RSG course, and we offer public courses, online and group training.

I have started a new job, what do I need to do?

From 1 October 2010, all new gaming employees will have three months from the date of starting employment to obtain their approved RSG course certificate.

What if I'm already working in gaming?

All existing gaming employees will have until 1 July 2011 to obtain the approved RSG certificate provided your were employed or engaged immediately before 1 October 2010 as any of the following:

• Eligible licensee
• Gaming Nominee
• Holder of gaming employee licence performing gaming duties
• Any person performing gaming tasks

I only recently did the RSG course so do I need to do it again?

If you are an existing employee (as stated above) you can apply for an extension until 1 July 2013. As long as you achieved either one of the following units of competency SITHGAM006A or THHADG03B at any time between 1 October 2009 and 1 October 2010.

You must lodge with OLGR the Application to recognise national accreditation form with a copy of your Statement of Attainment and the applicable fee of $20 by 30 April 2011.

Is there any recognition for prior learning?

Recognition of prior learning anyone who has a Statement of Attainment or state specific RSG/RCG certificate with the national code of SITHGAM006A 'Provide responsible gambling services' in any state or territory (includes Queensland) can complete the OLGR RSG Bridging course for only $35.

Please note any Statement of Attainments or state specific RSG/RCG certificates older than 3 years will not be accepted.

For further information please read the Mandatory RSG Training Fact sheet.