Testimonials

The Academy prides itself on being the most user-friendly, sought-after, and widely used training provider and licensed-venue consultancy in Queensland.

We have many venues/companies have used our services over and over.

Please feel free to check out the attached testimonials to see what other people think about our service and training courses.

AussieHost Customer Service training course

RMLV Training Program - Cairns
"I booked the course expecting it to be boring and a waste of time. Instead, I learnt much more than expected particularly as the Trainer is a successful Hotel Owner/Operator and is very experienced in this industry..."
Wendy Smith, Owner/Operator, Port O'Call Eco Lodge, Port Douglas. August 2009

RMLV Training Program - Cairns
"The professional knowledge and genuine support by ‘The Academy' is invaluable to the Hospitality Industry. When I required assistance, ‘The Academy' bent over backwards to help without any fuss, I would encourage all clubs to consider The Academy for all future training needs."
Kerrie Naylor, Best New Chalon, August 2009

RMLV Training Program - Gladstone
"The Academy met our training needs in a fun and energetic way that every Coffee Club Owner desires. This unique training has allowed our business to keep up to speed with the latest industry changes without boring us to death!"
Prudence Allen, Store Manager, The Coffee Club Cafe Bar Restaurant - Gladstone

RMLV Training Program - Townsville
"I found The Academy's unique training programs to be invaluable as the trainers are outrageously fun and informative, sharing many real life experiences with real world solutions to this industry."
Amy Layton, Food & Beverage Manager, Rydges Southbank Townsville. August 2009

RMLV Training Program - Toowoomba
"The Academy shared exclusive industry secrets that I consider to be priceless. The trainer's knowledge is ‘second to none' with extensive experience in Hospitality and the training program was enjoyable, informative and interesting."
Helge Hooymann (Jim), Tara Bowls Club Inc. July 2009

Responsible Service of Alcohol (RSA) In-House Training
"After completing the in-house training program delivered by The Academy at our venue, I was very impressed with the presentation, program content, industry knowledge and life experiences shared by the Trainer, Ian Griffin.

More importantly, our staff has absorbed the many points covered and gained invaluable information in Hospitality areas.Overall, the training was a great investment for Hyperplex Cinemas. Thanks ACATS!"
Doreen Gagel, Operations Manager, Hyperplex Cinemas.

Online RSA Training
Thank you so much for your assistance we are recommending ACATS to everyone as you are not only a good service provider but have one of the best price structures around. Keep up the great work!!
Kathy Park, Director, Eurovida Café

Online RSA Training
I was originally recommended to use the Academy by Dexter the manager of O'Reilys in Surfers Paradise, after looking online at several courses available and not knowing if the courses were recognised, I was extremely grateful for the recommendation.

Thank you to the friendly staff at the Academy, who were instrumental enabling me to get my RSA at very short notice, the team was extremely helpful, responding to all correspondence promptly, I received my certificate within days of completing my RSA online.I would strongly recommend them to anyone who is looking for a reputable place to sit any hospitality related courses.
Gillian Barlow

Responsible Service of Alcohol (RSA) In-House Training
I've been in the industry for nearly ten years, and having completed RSA training several times in the past, I was pleasantly surprised with the training session delivered by The Academy. The admin staff were beyond helpful, ensuring we had all the information we needed.
We have a small team so it was no problem for Peter (our knowledgeable teacher for the day with over 20 years industry experience) to deliver the course at the owners house.

In this relaxed environment, I found the tone of the training very conversational.Peter made the material easy to understand and included examples and information specific to our business and staff. I would heartily recommend utilising The Academy's excellent services, especially for any other small business' out there.
Sincerely Samuel Markiewicz, Manager, Pearl Cafe

Online RSA Training
Thank you so much - I must say that this is a very well run online production,and the response is outstanding (relation to email and concerns).
Thanks so much :) Nikki Lewis